Returns & Exchanges
At Lakshmi Stores, we prioritize the freshness and quality of our authentic food products. If you receive an item that is damaged or incorrect, our straightforward return policy ensures a hassle-free resolution within 24 hours of delivery.
Inspect Goods
Examine your grocery items immediately upon delivery to ensure everything is fresh and the packaging is intact.
Contact Support
Notify our customer service team within 24 hours of receipt via email or phone, providing your order number and photos of the affected items.
Verification
Our quality control team will review your claim to verify the issue and approve the return or replacement of the food products.
Refund or Replacement
Once approved, we will either dispatch a fresh replacement immediately or process a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing